Learn by doing a variety of communication methods that benefit both internal and external customers. A common theme throughout this class, is to remember that no matter how correct one's choice of words, the feeling behind those words--or tone of voice--counts! Some of the methods explored are: addressing attitudes that support and undermine communication, preferences for receiving and processing information, principles that engage positive communication, selecting words to have the desired impact, plus giving and receiving feedback. All of these communication tools and techniques can be used in any situation and any relationship.
Agenda
OPENING: Greeting to participants
Attitudes Communicate Too!
Mapping Desires and Expectations of Listening.
Information: Techniques in Determining Modalities (auditory, visual, kinesthetic).
Exercise Determining Modalities.
Exercise Talent Scout.
Exercise Card Game.
Tool: Engagement Principles.
Information: Communicating (communicate, listening, respect).
Information: Processing Preferences (How do you prefer to receive and process
information?).
Information: Communicating Starts With Yourself (self-talk)
Self Sabotage Theory.
Information: Leaps of Abstraction.
Exercise Cycle of Self Talk.
Poem If Only You Would Listen
Tool: Choosing Communications.
Tool: Feedback.
Exercise Giving and Receiving Feedback.
© 2001-2010
Winning Solutions.
Austin, Texas
78746